Terms & Conditions

ON BOARD CONDUCT

  • Standing or dancing while the vehicle is in motion is at the passengers own risk. 

  • Lux VIP recommends all passengers are to be seated and seat belts are to be worn while the vehicle is in motion.  

  • Lux VIP will not be held responsible for any injuries while onboard the vehicle. Our bus is equipped with a first aid kit and the driver will assist if required.  

PAYMENT & CANCELLATION

  • The Client shall pay to Lux VIP the price specified for the transportation as stated on the quote, inclusive of all taxes and credit card fees. 

  • A deposit is required for within 24 hours of acceptance of our quote. Bookings are not confirmed until the deposit is received. 

  • The remainder of the amount must be paid on invoice due date.

  • Lux VIP also reserves the right to charge a $100 bond on top of your booking if asked to do so.

  • All cancellations must be received in writing. 

  • If a cancellation or Modifying is made 7 days prior to the booked date, the deposit/full amount will not be refunded.

  • Bookings need to be in full writing for any modifications at least 7 days prior.

LOSS OF BOND

  • The client acknowledges that the Bond, if applicable, will be released to the client after the vehicle has been inspected following transportation and only if the vehicle is in the same condition as at the commencement of the booking, in sole opinion. 

  • Vomit found on any part of the vehicle will result in loss of bond. 

  • Any Drinks spillage to floor or seats.

  • Damage to the vehicle or any equipment will result in loss of bond.

  • The client and driver will inspect the vehicle together after completion of the transportation. 

TERMINATION OF AGREEMENT

  • Lux VIP may in its sole discretion immediately terminate the Agreement, refuse to provide Transportation to a Passenger/s for the following reasons:

  • Driver’s opinion, unfit to travel or continue to travel in the Vehicle because the Passenger appears to be intoxicated or behaves in an aggressive manner. 

  • Behaves in a manner that the Driver’s opinion, is unsociable, inappropriate or dangerous including but not limited to due to intoxication or aggressive behavior.